Terms and Conditions

Effective Date: 25 May 2026 Last Updated: 25 May 2026

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (“you”, “your”, “User”, or “Client”) and Digiaddabox Management Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN U73100HR2025PTC133774, with its registered office at Unit No. 219, Second Floor, Tower B4, Spaze ITech Park, Gurugram, Haryana 122018, India, operating under the brand name “Digiadda” (hereinafter referred to as “Digiadda”, “we”, “us”, or “our”).

These Terms govern your access to and use of the website digiaddabox.com (the “Website”), any sub-domains, applications, communication channels, communities, and the services offered through them (collectively, the “Services”).

By accessing the Website, engaging with our team, paying for a Service, or otherwise using any part of the Services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, please do not access or use the Services.

This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, and does not require any physical or digital signature.

1. Definitions

• “Agreement” means these Terms together with the Privacy Policy and any order form, proposal, statement of work, or invoice agreed between you and Digiadda.
• “Content” means any text, graphic, image, audio, video, software, data, or other material made available through the Services.
• “Deliverables” means the work product produced by Digiadda for you under a specific engagement.
• “User-Generated Content” or “UGC” has the meaning given in Section 9.

2. Eligibility

You represent and warrant that:

1. You are at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872 (or under the applicable law of your jurisdiction, whichever sets the higher minimum age);
2. If you are accessing the Services on behalf of a company or other legal entity, you have the authority to bind that entity to these Terms;
3. You will provide true, accurate, current, and complete information when interacting with us; and
4. You will not use the Services for any unlawful or unauthorised purpose.

We reserve the right to suspend or terminate your access if we have reasonable grounds to believe that any of the above representations is untrue or has been breached.

3. About Our Services

Digiadda provides end-to-end growth systems for brands, including but not limited to digital marketing, content creation, social media management, paid advertising, brand strategy, and related online growth services. Engagements may be customised in scope, deliverables, duration, and pricing, and the specifics of each engagement will be communicated to you in writing (via email, proposal, invoice, or call summary) before commencement.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any part of the Services at any time, with or without notice.

4. Account Registration and Communications

Certain Services may require you to register, complete an onboarding form, or share information over a call. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.

You consent to receive communications from us, including service-related notifications, transactional messages, and (where you have not opted out) marketing communications, via email, telephone, WhatsApp, SMS, or any other channel you have shared with us.

5. Fees, Billing, and Payment

5.1 Pricing

The fees for our Services are quoted on a custom basis, depending on the nature, scope, and duration of the engagement. The applicable fee, billing cycle, taxes (including GST where applicable), and payment schedule will be confirmed in writing before the engagement begins.

5.2 Payment Processor

All payments are processed through Razorpay Software Private Limited or other payment gateways we may designate from time to time. Payment details and business information required to set up billing may be collected during scheduled calls or through secure links shared by us.

5.3 Recurring vs. One-Time Billing

Depending on the offer, the engagement may involve:

• A one-time payment for a defined deliverable or package; or
• A recurring subscription billed at agreed intervals (e.g., monthly, quarterly, or annually).

By authorising a recurring payment, you authorise us and our payment processor to charge the agreed amount on the agreed billing date until the subscription is cancelled in accordance with these Terms or your specific engagement document.

5.4 Taxes

All fees are exclusive of applicable taxes, levies, or duties (including GST), which will be charged in addition at the prevailing rates.

5.5 Failed or Declined Payments

If a payment is declined, fails, or is reversed, we reserve the right to suspend or terminate access to the Services until the outstanding amount is cleared. We may also charge applicable late fees or interest as permitted by law.

6. No Refund Policy

All payments made to Digiadda are strictly non-refundable.

The Services we provide are intangible in nature - they involve strategic thinking, creative work, expert time, and execution support that cannot be returned, recalled, or unconsumed once delivered or initiated. Accordingly:

• No refund, partial refund, credit, or chargeback will be entertained once a payment has been made, irrespective of whether the engagement has commenced, the deliverables have been consumed, or the results have met your expectations;
• Subscription fees already paid are non-refundable on cancellation, although you will continue to have access for the remainder of the billing cycle for which payment was made;
• Cancellation of a recurring subscription must be requested in writing to ritish@digiaddabox.com at least seven (7) days before the next billing date; and
• Unauthorised chargebacks initiated through your bank or card issuer will be contested and may result in suspension of Services and recovery of dues through appropriate legal channels.

By making a payment, you expressly acknowledge and accept this no-refund policy.

7. No Guarantee of Results

Digiadda offers expertise, frameworks, strategy, and execution support - not guaranteed outcomes. Because our Services are intangible and inherently depend on a wide range of variables outside our control (including but not limited to your market, product, pricing, audience response, third-party platforms, algorithmic changes, ad costs, internal decisions, your team’s implementation, and external economic conditions), we make no representation, warranty, or guarantee - express or implied - about specific results, revenue, growth, leads, traffic, rankings, conversions, return on ad spend, or any other measurable outcome.

Any examples, case studies, testimonials, or projections shared by us are illustrative only and do not constitute a promise or assurance of similar results for your business. Your results will depend on factors that are unique to you, and you accept full responsibility for the business decisions you make based on our Services.

You acknowledge that you are engaging Digiadda’s expertise and effort, not buying a guaranteed outcome.

8. Intellectual Property Rights

8.1 Our Intellectual Property

The Website, the Services, and all materials made available through them - including text, graphics, logos, images, audio, video, software, frameworks, templates, methodologies, training materials, and the “Digiadda” brand - are the property of Digiadda or our licensors and are protected by copyright, trademark, and other applicable intellectual property laws of India and other jurisdictions.

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your personal or internal business purposes, in accordance with these Terms. You may not:

• Copy, reproduce, modify, distribute, publicly display, publicly perform, sell, lease, transmit, or create derivative works of any part of the Services or our materials;
• Reverse engineer, decompile, or attempt to extract source code of any software underlying the Services;
• Resell, sublicense, or otherwise commercially exploit any part of the Services without our prior written consent;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.

8.2 Deliverables

Subject to full payment of all amounts due, intellectual property rights in custom Deliverables created specifically for you under an engagement will be assigned to you on the terms agreed in the relevant engagement document. Until full payment is received, all Deliverables remain the property of Digiadda. Pre-existing tools, frameworks, templates, know-how, and methodologies used to create the Deliverables remain the exclusive property of Digiadda.

8.3 Feedback

Any suggestions, ideas, or feedback you provide about the Services may be used by us without obligation, attribution, or compensation to you.

9. User-Generated Content

Digiadda may, from time to time, offer features that allow you to post, upload, share, or submit content - including comments, reviews, testimonials, images, videos, social media posts tagging us, or contributions within a community space (collectively, “User-Generated Content” or “UGC”).

9.1 Your Responsibility

You are solely responsible for your UGC. You represent and warrant that:

• You own the UGC or have all necessary rights and consents to share it;
• The UGC does not infringe any third party’s intellectual property, privacy, publicity, or other rights;
• The UGC is not unlawful, defamatory, obscene, hateful, harassing, misleading, or otherwise objectionable;
• The UGC complies with all applicable laws and these Terms.

9.2 Licence to Us

By submitting UGC, you grant Digiadda a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable licence to use, reproduce, modify, adapt, translate, publish, distribute, publicly display, publicly perform, and create derivative works of such UGC, in any media now known or later developed, for any purpose related to our business (including marketing, promotion, training, and case studies), with or without attribution.

9.3 Moderation

We have the right, but not the obligation, to monitor, review, edit, remove, or refuse to publish any UGC at our sole discretion, without notice and for any reason, including content that we believe violates these Terms or applicable law.

10. Acceptable Use

You agree that you will not, and will not permit any third party to:

• Use the Services for any unlawful, fraudulent, or harmful purpose;
• Impersonate any person or entity or misrepresent your affiliation;
• Interfere with, disrupt, or attempt to gain unauthorised access to the Services, our systems, or other Users’ accounts;
• Introduce viruses, malware, or any other harmful code;
• Use the Services to send spam, unsolicited communications, or harvest personal data of others;
• Scrape, mine, harvest, or otherwise collect any data from the Services using automated means;
• Use the Services in a manner that violates the rights of any third party, including intellectual property and privacy rights;
• Engage in any conduct that, in our reasonable view, harms or threatens to harm Digiadda, our Users, or the public.

Violation of this Section may result in immediate suspension or termination of access and may be reported to relevant authorities.

11. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services, including business strategies, financials, customer lists, processes, and credentials. Confidentiality obligations survive termination of these Terms.

12. Third-Party Links, Platforms, and Services

The Services may contain links to or rely on third-party websites, platforms, tools, or services (such as ad platforms, social media networks, analytics providers, and payment gateways). Digiadda does not control and is not responsible for the content, policies, availability, or practices of such third parties. Your use of such third-party services is at your own risk and subject to their own terms and policies.

13. Disclaimers

To the maximum extent permitted by applicable law:

THE WEBSITE, SERVICES, AND ALL MATERIALS MADE AVAILABLE THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED.

ANY INFORMATION PROVIDED BY DIGIADDA, INCLUDING ON CALLS, IN PROPOSALS, IN CONTENT, OR THROUGH THE WEBSITE, IS FOR GENERAL INFORMATIONAL AND BUSINESS GROWTH PURPOSES AND DOES NOT CONSTITUTE LEGAL, FINANCIAL, TAX, INVESTMENT, OR PROFESSIONAL ADVICE. YOU ARE RESPONSIBLE FOR INDEPENDENTLY EVALUATING ANY INFORMATION OR RECOMMENDATIONS BEFORE ACTING ON THEM.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

1. IN NO EVENT WILL DIGIADDA, ITS DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF - OR INABILITY TO USE - THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
2. WITHOUT LIMITING THE FOREGOING, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO DIGIADDA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
3. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

15. Indemnification

You agree to indemnify, defend, and hold harmless Digiadda, its directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services; (b) your breach of these Terms; (c) your UGC; (d) your violation of any law or the rights of any third party; or (e) any business decision you make based on the Services.

16. International Users

Digiadda services Users both within India and internationally. By accessing the Services from outside India, you do so on your own initiative and are responsible for compliance with the laws of your local jurisdiction. The Services are not intended for use in any jurisdiction where such use would be contrary to applicable law.

17. Affiliate Program (Coming Soon)

Digiadda intends to launch an affiliate program in the future, under which eligible individuals or entities may earn commissions for referring paying clients to Digiadda. The terms of the affiliate program - including eligibility, commission structure, payment terms, and code of conduct - will be governed by a separate affiliate agreement to be published on the Website. Until such program is formally launched, no affiliate, referral, or commission arrangement shall be deemed to exist between you and Digiadda, regardless of any communication, promise, or representation to the contrary.

18. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if:

• You breach these Terms or any other agreement with us;
• We are required to do so by law or a binding order;
• Your payment is overdue, declined, or reversed;
• We reasonably believe your conduct poses a risk to us, other Users, or third parties; or
• We choose to discontinue all or part of the Services.

On termination, your right to access the Services ends immediately. Provisions that by their nature should survive - including those relating to fees due, intellectual property, no-refund policy, no guarantee of results, UGC licence, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution - shall survive termination.

You may stop using the Services at any time. Cancellation of recurring subscriptions is governed by Section 6.

19. Force Majeure

Digiadda shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, epidemic or pandemic, internet or telecommunication outages, third-party platform failures, cyberattacks, strikes, or labour disputes.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

The parties shall first attempt to resolve any dispute, controversy, or claim arising out of or in connection with these Terms through good-faith negotiation. If the dispute is not resolved within thirty (30) days of written notice from one party to the other, the dispute shall be subject to the exclusive jurisdiction of the competent courts at Gurugram, Haryana, India.

21. Notices

Any notice required or permitted under these Terms shall be in writing and sent to:

Digiaddabox Management Private Limited Unit No. 219, Second Floor, Tower B4 Spaze ITech Park, Gurugram, Haryana 122018, India Email: ritish@digiaddabox.com

Notices to you may be sent to the email address or contact details provided by you to us.

22. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any engagement-specific document, constitute the entire agreement between you and Digiadda concerning the Services and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision shall not be deemed a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms freely, including to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
• Relationship: Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Digiadda.
• Headings: Section headings are for convenience only and do not affect interpretation.

23. Changes to these Terms

We reserve the right to modify these Terms at any time. The updated Terms will be posted on this page with a revised “Last Updated” date. Where changes are material, we will provide additional notice (such as by email or a prominent notice on the Website). Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.

24. Contact Us

For any questions, concerns, or requests regarding these Terms, please contact:

Digiaddabox Management Private Limited Email: ritish@digiaddabox.com Registered Office: Unit No. 219, Second Floor, Tower B4, Spaze ITech Park, Gurugram, Haryana 122018, India

© 2026 Digiaddabox Management Private Limited. All rights reserved.